Privacy Policy

1)     We operate the website grain.co.uk. We are Grain TR ltd, registered in England and Wales under company number 10278173, our registered office is 35-37 Blackstock Road, London, N4 2JF. This privacy policy sets out how Grain TR ltd uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. More information or any requests can be made by contacting us on chatter@grain.co.uk. By visiting our website, you are accepting and consenting to the practices described in this policy. 

2)     You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, sign up to the mailing list, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and payment card information.

We may also automatically track and collect information when you visit our site including demographic information (eg. location, preferences and interests), IP addresses, types of operating systems used to access the Site, and types of web browsers used to access the site. This information is anonymous so does not personally identify you but is helpful for marketing purposes or for improving your experience on the site. We also use Google Analytics to track site traffic (page hits) and view aggregate or anonymous user data, Facebook Pixel to track site events and traffic (similar to Google Analytics) and Cookies (For the exhaustive list of cookies we collect see the ‘Our use of cookies’ section below.)

3)     We require this information to understand your needs and provide you with a better service, and in particular for the following reasons;

Internal record keeping, providing products and services that you request. Processing, validating, confirming, verifying, delivering and tracking your purchases, processing payment card transactions, arranging shipping and handling returns and refunds. Contacting you about your orders, (including by telephone), and any other customer support services required.

Improving our products and services; periodically sending promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, measuring the effectiveness of advertising we serve to you and others to deliver relevant advertising to you, along with suggestions and recommendations to you and other users of our website.

We use this information to help keep our site safe and secure, ensuring that content from our website is presented in the most effective manner for you and for your computer, as well as internal operations including troubleshooting, data analysis, testing, research, statistical analysis and surveys.

From time to time, we may also use your information to contact you by email for market research purposes, or to notify you about changes to our service.

4)     We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The personal information that we collect from you will be transferred to, and stored in, secured databases. By submitting your personal information to us, you agree to this transfer and storing. Our partners, vendors, agents, or service providers may have access to your personal information, but we will not sell or lease your personal information to any other third parties. Despite our security efforts, with transmission of information via the internet there is always a risk of unlawful data interceptions, and you transmit all information at your own risk.

Our website may contain links to other websites, please be aware that once you have used these links to leave our site, we do not have any control over that other website and are not responsible for the protection and privacy of any information which you provide whilst visiting such sites, please read their privacy policy.

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for any purpose, you may change your mind at any time by writing to or emailing us. The Data Protection Act 1998 gives you the right to access information held about you. You may request details of personal information which we hold about you under the Data Protection Act 1998.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

5)     Our use of cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

However, if you'd prefer to restrict, block or delete cookies from grain.co.uk, you can use your browser settings to do this.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect: The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.