Delivery and Returns.
Where do you ship to?
We ship to the whole of mainland UK with our standard shipping rate of £45 for large products and £15 for small products. We can ship further afield, so contact us directly for a quote with the product and specs you’re interested in. Please note there may be a surcharge for Northern Ireland shipments.
How much does shipping cost?
Standard shipping for mainland U.K is £45 for our larger products, and £15 for the smaller ones.
Who will deliver my furniture?
We use two different services, depending on the size of your product.
For all small items, we use DPD. With DPD, your order will be delivered to your door within 2 working days of dispatch. On the day of your delivery, you’ll get an email to let you know it’s due for arrival. You will also receive a tracking link via email on the day of dispatch. If you’re not in, a card will be left and you’ll be able to collect your order from your local post office. Please note: packaging won’t be taken away by the carrier.
For larger items, we use a small domestic service, 2MD. Our delivery partners will be in touch a couple of days before your delivery. They usually deliver between 2 and 4 days after dispatch, depending on location. They’ll give you a delivery date and time slot for you to confirm (or reschedule). It’s your responsibility to check that the item(s) will fit through doors and staircases in its packaging before you place your order. Please make sure that you inspect your item/s before throwing the packaging away.
What packaging do you use?
We source packaging from two sustainability-focused suppliers in Cambridgeshire. The vast majority of our packaging is recycled, and everything is recyclable but the tape and a couple of straps. Some of it is even home-compostable, which is always a bonus!
You will have 30 days to request a full refund if for some reason you’re not totally head over heels with your Grain furniture. We cannot accept returns without the original packaging, so keep your packaging until you’ve checked over your furniture. We will not be able to refund you in full if there are any signs of misuse, or if it’s been damaged by return transit.
Beyond that, we’re a friendly bunch and really care about how long your furniture lasts, so just call us if you’ve damaged it or if anything has gone wrong with it and we’ll do everything we can to fix it.
How many days do I have to return an item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 30 days of delivery.
To let us know that you’d like to organize a return, please contact our customer support team through our live chat on-site or call us on 020 3936 9671.
Let’s have a chat. We’d love some feedback on the reason for your return. This will help us improve our product and the experience for our customers.
Do I pay for return shipping?
We cover free courier returns for all orders, if it is still in its original packaging. If not, you will be liable to adequately package your item/s.
What type of refund can I expect?
If you return your order within the 30 day window, we will refund you via your original payment method. Typically, it takes 8-10 days to process the refund (that’s determined by our bank).
When will I receive my refund?
Once we receive your item at our workshop, we’ll give it a look over. We will then process your refund.
How much will the refund be?
The refund will cover your order amount including shipping cost. We will check the returned items against our quality control checks. Please note that we will not be able to refund you in full if there are any signs of damage or misuse not previously mentioned. If the product has been damaged, we may deduct a repair fee of 5-10% from the refund. This allows us to repair and resell returned items and reduce our waste.