FAQS.

Does Grain have a showroom?

We don’t have a showroom, but we’ve got a few of our desks, tables and benches in our office in Camden, and we love visitors. Just give us a call or send us an email and we can arrange something.

Do you do bespoke orders?

We cannot make bespoke items. Although we make a range of sizes, our manufacturing process is systematised for efficiency and low waste.

What’s more, we’ve spent months designing each of our products to make sure that we’re completely happy with them. It would be impossible to offer the same guarantee of quality and longevity for a one-off design.

Do you do sales / Can I have a discount?

We don’t offer discounts or sales. Our pricing structure is set so that we can pay everyone involved in making our products fairly, from the wood millers to the office staff. By offering reduced prices, we’d be undermining the materials and hard work that go into producing our products.

Where are your products made?

Our products are made by two manufacturers that we are confident can maintain our high standards for sustainability and quality. One is based in East London and the other is based in Leeds.

Who designs Grain furniture?

We do, all of our products are designed in house, our talented design team have full control over the design process. This is to ensure we can always stay true to our values, to nurture both people and planet. Our designers work closely with our customers too, so if you’d like to play a part in our design process, we’d love to hear from you!

What do I need for assembly?

Just a 4mm allen key, and we pop one in with the packaging so you’ll have everything you need right out of the box. If you have any questions when you receive your product, we’ll be available on email, phone or facetime.

How do I clean my dining table?

Every product is made to last and is easy to clean. Simply wipe away any spills straight away or use a neutral pH soap, and a damp cloth or sponge. Just make sure you dry the surface well afterwards.

What is linoleum?

Marmoleum, Forbo’s brand of linoleum that we use, is an organic sheet material made from 97% natural materials and 43% recycled content. The key raw materials used in the Marmoleum production are linseed oil, wood flour and jute. It contains no phthalates, no plasticisers and no mineral oil.

We use it for a few reasons. Firstly, since it was initially designed for use on floors, linoleum is more than durable enough for use on tables. Secondly, it is ever so slightly pliable to the touch – linoleum tables are very comfortable to rest your elbows on, just don’t let your Gran see you doing it. And thirdly, it’s organic composition and high recycled material content means it is one of the most ecologically sustainable materials we could use.

What are the precise measurements of each product?

The precise measurements of each product can be found on the product pages, where there is a diagram giving all the key dimensions.

I damaged my product, what should I do?

Oops, these things happen and we are very understanding. Give us a call and we will try our best to help you.

Can I get free samples?

We know how important samples can be, so we offer them at a cost of £10 which you can then redeem against your next purchase. Our samples then double up as functional and stylish drinks coasters because we don’t believe in single-use products or unnecessary waste.

Does Grain furniture come with a guarantee?

You will have 30 days to receive a full refund if for some reason you’re not totally head over heals with your Grain furniture. Beyond that, we’re a friendly bunch and really care about how long your furniture lasts, so just call us if you’ve damaged it or if anything has gone wrong with it out of your control and we’ll do everything we can to fix it.

Where do you ship to?

We ship to the whole of mainland UK with our standard shipping rate of £45 for large products and £15 for small products. We can ship further afield, so contact us directly for a quote with the product and specs you’re interested in.

How much does shipping cost?

Standard shipping for mainland U.K is £45 for our larger products, and £15 for the smaller ones.

How long does it take for my order to be produced and sent to me?

Our lead times change every so often based on demand, so check the product pages to see what the lead time is at the point of your order.

Is there a self pick-up option?

Yes! You can pick up your products from our Kentish Town workshop.

What do I do if my furniture arrives damaged?

Oh, this is sad, but don’t worry! If a product has been damaged in transit then give us a call. After we’ve seen a photo of the damage, we will work out the best way to have your product repaired or replaced as soon as possible.

What is your returns policy?

You will have 30 days to receive a full refund if for some reason you’re not totally head over heels with your Grain furniture. Beyond that, we’re a friendly bunch and really care about how long your furniture lasts, so just call us if you’ve damaged it or if anything has gone wrong with it, and we’ll see what we can do!

What do I need for assembly?

Just a 4mm allen key, which we’ve included in the packaging for you.

How can I contact you?

Give us a ring on 020 3936 9671 or send us an email on chatter@grain.co.uk. We’ll get back to you as soon as we can.

How and when can I contact customer service?

Here’s some info about our customer service line:

tel: 020 3936 9671

Mon – Fri, 9am – 6pm

email: chatter@grain.co.uk

Customer Service Manager: Isabella@grain.co.uk

How can I contact you for press, marketing and design inquiries?

Press & Marketing Enquiries

tel: 020 3936 9671

Mon – Fri, 9am – 6pm

Co-Founder (Marketing/Buisness):Tom@grain.co.uk

Marketing Assistant: James@grain.co.uk

Design Enquiries

Mon – Fri, 9am – 6pm

Head of Design: Jamie@grain.co.uk