April 22nd update: We’re still continuing to make to our normal 5 week schedule, and the team is thankfully still fit and healthy.
This week, we’ve had some exciting news! Some of our suppliers are now planning to reopen on a small scale very soon, which will help make things run even more smoothly. We use a lot of fantastic, family-run suppliers who really care about their staff and customers, so we’re offering them any help we can. Supporting each other is the most important thing.
As always, call us anytime if you have any questions or need help with your order.
The Grain Team
Hi Furniture fans,
I’m sure you’ve seen a lot of these updates, so I apologise for adding to them, but I wanted to let you know what we’re doing at Grain, firstly to protect our team, and secondly in regards to our operations.
Before the most recent announcement from the government for restricted movement we made some changes to the way we make, to protect our workshop staff and continue making.
We have split our making team of four into two teams of two. They work on separate days to ensure the recommended distancing, and if they are required to isolate, the other team will hopefully still be able to work. Each member uses little to no public transport and either walks or cycles to the workshop.
This way we can continue making, (albeit in a slightly under-staffed manner) and fulfil orders. As we’re currently not running with a full team, you may experience a slight delay in your order, if this is the case you will hear from us directly – currently we are on schedule.
If the situation changes then we shall update you.
Rest assured, remote support and customer service will continue as usual, so please feel free to get in contact anytime.
We must all support each other through this difficult time. As you know, we are a small company with a big heart and if there is anything we can do for you, please call or email us anytime for any reason. Even if it’s not furniture related – we’ll do our best!
All the best to you and your families.
The Grain Team