January 5th Update:
2021 is here, and unfortunately, so is a third national lockdown. So, we wanted to let you know how things are shaping up at Grain during this unprecedented time.
As of this week, our lovely makers, manufacturers, and suppliers are continuing to run as usual. We will monitor the situation closely and let you know if anything changes over the next few weeks. Rest assured, the team is working hard to ensure that your forever furniture arrives safe and sound.
Orders placed between the 11th October and the 3rd November will have a delay of five to seven working days due to the Christmas break. All orders placed after these dates should continue to be made in keeping with our ten week lead time. Our Customer Service Manager, Izzy, will be in touch with dispatch dates and is on hand to answer any questions you may have. Sample packs will continue to be sent within five days of order.
Thank you so much for your continued support, patience, and faith in us. Our thoughts are very much with those who are not well or have loved ones affected by this crisis, and to all the incredible people who continue to work so hard on the frontline.
Stay safe, stay well, and stay strong. The end is in sight!
The Grain Team
020 3936 9671
November 2nd Update:
Here we go again!
Following the government’s decision to introduce lockdown 2.0 from Thursday 6th November, we wanted to shed a little light on what this means for all of our customers – new and current.
So, the good news! As of today, Monday 2nd November, our makers, manufacturers and suppliers are continuing as they did before, with the addition of a few more measures to help keep their staff safe.
All orders should continue to be made in keeping with our ten week lead time, with no further delays. We’ll keep checking in with our extended Grain family, and keeping you updated with any changes or updates throughout the next month.
As the majority of our team will now be working from home, sample packs will be posted less frequently. You can expect a wait time of 5-7 days to receive samples from today.
Our team is doing a fantastic job working with our suppliers and staying on top of any changes to ensure your furniture arrives safe and sound. As always, our Customer Service Manager, Izzy, will be on hand to answer any questions you may have.
Until then, stay safe and well, and we look forward to delivering your forever furniture very soon.
The Grain Team
020 3936 9671
September 29th update:
Our new lead time & Christmas delivery.
In this strange and unpredictable year, we’ve experienced a lot of disruption to our business. As a result of this, we’ve seen some delays to our customers orders – many of which we could not anticipate, or expect.
In response, we’ve decided to make a couple of changes. As of today (29th September), we are increasing our turnaround time to 9-10 weeks for all orders.
We have also decided to bring our Christmas cut off forward to October 11th.
Our focus right now is on the customers that have ordered from us and are still awaiting delivery. We’ve been missing our expected delivery dates recently, and this is not good enough. Here at Grain, we want to take responsibility for the challenges we face, and put the satisfaction of our customers before anything else.
By extending the lead time, we’ll have more time to focus on our existing customers. Upping our turnaround time also allows us to give each product the time and care it deserves, something we will never change, no matter what.
If you’re waiting on an order at the moment, you will already have spoken to our awesome customer support manager, Izzy. She’ll be keeping you in the loop throughout your order process, and is always on hand to answer any questions.
Thank you so much for your continued support, patience, and faith in us. We are incredibly grateful. Rest assured the team is working very hard behind the scenes to continue to make Grain the best it can be – especially whilst in unprecedented times.